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Evidence Guide: MARG007 - Manage a small crew

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MARG007 - Manage a small crew

What evidence can you provide to prove your understanding of each of the following citeria?

Performance requirements and responsibilities of the position are explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legislative requirements and organisational policies and procedures are explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initial training in relevant safety management systems (SMS), equipment and work practices is arranged and conducted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Training opportunities for development of the individual’s job role are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant documentation is completed and submitted to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate crew workload

  1. Current workload of crew is assessed
Current workload of crew is assessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workload is scheduled effectively to facilitate operational efficiency of vessel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Duties, rosters and responsibilities are assessed against and matched to crew capabilities according to legislative and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Crew are allocated a workload priority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workload of crew is continuously assessed according to agreed objectives and timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor crew performance

  1. Performance expectations are communicated clearly to crew and individual crew members
Performance expectations are communicated clearly to crew and individual crew members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance expectations are assessed objectively against workloads and crew and individual capabilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies are developed to ensure crew and individuals are actively encouraged and supported in assessing their own competence and identifying their learning needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address performance-related issues

  1. Systems are established to ensure efforts of crew are monitored, and formal and informal feedback is provided in a constructive manner
Systems are established to ensure efforts of crew are monitored, and formal and informal feedback is provided in a constructive manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance above expectations is identified and reinforced through recognition and continuous feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance below expectations is identified and development plan for improved performance is negotiated, agreed on and documented according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action plans for improving performance are established and monitored according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address issues and problems of crew and individual crew members

  1. Potential and current issues and problems arising within crew and/or individuals are identified and acted on according to organisational and legislative requirements
Potential and current issues and problems arising within crew and/or individuals are identified and acted on according to organisational and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice, support and expertise is sought from appropriate personnel, as required, to resolve issues and problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues and problems that impact on individual crew members are followed through and resolved with concerned individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build support and commitment within crew

  1. Organisational requirements are met through personal performance, behaviour and leadership, which serves as a positive role model for other crew members
Organisational requirements are met through personal performance, behaviour and leadership, which serves as a positive role model for other crew members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own performance is monitored and adjusted to ensure it aligns with key performance indicators (KPIs) and organisational goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Crew members are treated in a fair and equal manner and individual differences are identified and accommodated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication is developed and maintained with crew and management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

building and motivating teams

coaching and mentoring others

communicating and negotiating effectively

communicating effectively with other appropriate personnel, including:

human resources manager and personnel

management

other crew members

other Masters in the organisation

union/employee representatives or groups

counselling others and providing feedback, as required

developing and maintaining crew performance to enhance business operations

developing effective planning documents

developing individual development plans

developing strategies, including:

coaching

counselling

disciplinary procedures

discussions and meetings to resolve performance issues

adjusting key performance indicators (KPIs)

mentoring

referral to more senior management/human resources support services

shadowing

training

leading others

managing personnel effectively

monitoring and reviewing activities, processes, performance and plans

planning and organising work and activities

producing accurate and reliable documentation, including:

employee records

job/position descriptions

records of taxation and superannuation payments

work health and safety (WHS)/occupational health and safety (OHS) records

relating to people from a range of social, cultural and ethnic backgrounds

resolving conflict

setting performance expectations, including:

documented KPIs for:

individuals

individuals and crew

informal KPIs developed by Master for:

individuals

individuals and crew

training others.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

anti-discrimination

complaint and grievance procedures

consultation and communication techniques and strategies

culturally appropriate entitlements

employment conditions

equal opportunity

induction and training

key result areas of crew and organisation

organisational policies and procedures

performance measures

principles and techniques involved in:

leadership and mentoring

performance management systems

processes for monitoring team and own performance

professional development

recruitment and selection

relevant industry awards and enterprise agreements

relevant international maritime conventions

relevant legislation especially in relation WHS/OHS, environmental issues, equal opportunity, industrial relations, unfair dismissal and anti-discrimination

safety management systems (SMS)

staff counselling, grievance and disciplinary procedures, including:

appeals against formal decisions such as assessments

bullying

discrimination and harassment

disputes between individuals or parties

grievances

injury rehabilitation

perceived or actual responsibilities relating to:

work roles, job design and allocation of duties

work performance of self and others

potential and current, issues and problems, including:

prejudice or racial vilification

promotions

stress or personal problems

WHS/OHS requirements.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.